Privacy Policy

1. Information we collect

Information you give us

When you place an order, open an account, or contact us about a product, we may collect:

Information collected automatically

Our site may use cookies and similar technologies to record, depending on the tools enabled:

• Site usage: pages visited, time spent, and navigation paths
• Device information: device type, browser version and screen size
• Approximate location: which may be derived from your IP address and used for site functionality or delivery estimates where applicable
• Performance data: page load times and error reports

2. How we use it

Processing and delivering orders

• Processing your order and taking payment
• Arranging parcel, freight or other delivery appropriate to the item
• Helping with product, model or serial-number questions where relevant
• Handling returns, delivery issues, damage claims and warranty matters where applicable

Communication

• Order confirmations, dispatch notices and delivery updates
• Answering questions about machines, parts and access requirements
• Marketing emails about stock and seasonal offers — only if you opted in, and you can unsubscribe from any of them

Running the business

• Preventing fraudulent orders and chargebacks
• Keeping accounting and tax records as the law requires
• Understanding which products and pages people are interested in, so we can improve the store

3. Sharing and disclosure

We do not sell or rent your personal information. We share it only in these situations:

Service providers

• Payment processors: to take payment securely
• Couriers and freight carriers: your name, address and phone number, so they can deliver and call ahead
• Manufacturers: relevant order or product details, where needed to support warranty registration or claims
• Email and website providers: to send order emails and run the store

When the law requires it

• To comply with a court order, subpoena or lawful government request
• To investigate fraud or protect our legal rights
• To enforce our terms of service

If the business changes hands

If NeeHome is sold or merged, customer information may transfer to the new owner. We will give you notice if that happens.

4. Data security

Overstating security is itself a misrepresentation, so remove anything below that isn't true of your setup.

• Encryption in transit: the site runs over HTTPS, so data sent between your browser and us is encrypted
• Payment handling: card details go directly to our payment processor and are not stored on our servers
• Access limits: only staff who need customer data to do their job can reach it
• Hosting: our store runs on managed hosting with the provider's standard security and backup arrangements

No system is completely secure. We cannot guarantee that information sent over the internet is safe from interception, but we take reasonable steps to protect what we hold. If a breach affects your data, we will notify you as required by law.

5. Cookies and tracking

You can block or delete cookies in your browser settings. Blocking essential cookies will stop the cart and checkout from working.

6. Third-party services

• Analytics: to understand site traffic and which products people look at
• Payment processing: to take card and wallet payments
• Email delivery: to send order and marketing emails
• Live chat: to answer questions during opening hours
• Reviews: to collect and display verified customer reviews

Each of these has its own privacy policy governing how it handles your data. We recommend reading them.

7. Your privacy rights

Depending on where you live, you may have some or all of the following rights. Residents of California and several other US states have specific statutory rights; if you're in the EU or UK, the GDPR applies.

Access and portability

• Ask for a copy of the personal information we hold about you
• Ask how and why we process it
• Receive it in a portable format

Correction and deletion

• Correct information that's wrong or out of date
• Ask us to delete your information, subject to records we must keep by law (tax and warranty records, for example)

Marketing and consent

• Unsubscribe from marketing email at any time, using the link in any message
• Withdraw consent where our processing relies on it
• Object to or restrict certain processing

8. How long we keep data

Don't publish a retention schedule you don't follow.

• Order and payment records: kept as long as tax and accounting law requires
• Warranty and serial number records: kept for the life of the warranty, so claims can be verified
• Account information: kept while your account is open, and deleted on request afterwards
• Marketing lists: removed when you unsubscribe
• Analytics: retained according to our analytics provider's settings

When we no longer need information, we delete or anonymise it.

9. Children's privacy

Our store is intended for adults, and we do not knowingly collect personal information from children under 13. If applicable law sets a different age threshold, we follow the requirements that apply.

If you believe a child has given us personal information, contact us and we will delete it.

10. International transfers

We operate from the United States, and our service providers may process data in other countries. If you order from outside the US, your information will be transferred to and stored in the US, where privacy laws differ from those in your country.

Where the law requires a transfer safeguard, we put an appropriate one in place with the provider concerned.

11. Changes to this policy

We may update this policy as our practices or the law change. The revision date at the top of the page always shows the current version.

If we make a change that materially affects how we handle your information, we'll tell registered customers by email. Continuing to use the site after an update means you accept the revised policy.