Return & Refund Policy

We want you to shop with confidence. If you’re not completely satisfied with your purchase, we offer FREE RETURNS within 30 days of delivery.

30-Day FREE Returns

You have 30 days from the date your order is delivered to request a return. There are no return shipping fees for eligible returns.

Return Requirements

To qualify for a free return, the item must:

• Be unused and in its original condition

• Have all original tags and packaging

• Show no signs of wear, damage, or use

• Include your order number or proof of purchase

How to Return Your Order

Contact our customer support team with your order number. We will provide you with the return instructions and a FREE prepaid return label.

Refunds

Once we receive and inspect your returned item, your refund will be processed within 3–5 business days and issued to your original payment method.

Your bank or payment provider may require additional time to post the refund to your account.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us. We will arrange a FREE return and replacement or full refund.

We’re committed to making returns simple, convenient, and completely hassle-free.

Address: 820 Nicholas Blvd, Elk Grove Village, IL 60007, United States

Email: support@neehome.com

Phone: +1(847)748-1816